Emotional intelligence is the learnt skill that enables you to recognize, understand and manage, both your own emotions, and the emotions of those around you. This skill allows you…
In the modern, highly inter-connected world everyone is serving someone. To survive, a company needs to really know its customers and offer a satisfying interaction at every contact point….
Cognitive flexibility is, “the brain’s ability to adapt your behaviour and thoughts to new, changing, or unexpected events. In other words, shifting is the ability to see that what…
