The qualification is a step in the learning pathway that underpins a career in the credit management arena and improves one’s chance for career progression within an organisation. It is intended to empower learners to acquire knowledge, skills, attitudes and values required to operate confidently in debt recovery and credit management positions.

The qualification includes a diversity of subjects, including an understanding of the legal environment, debtor correspondence and telephone skills, basic office administration and personal development skills such as time management, business numeracy, research skills and business awareness.

The blended training option allows for a combination of online learning and live-time sessions with an e-facilitator or in a face-to-face setting. These will be run for group sizes of 10 or more learners.