Frequently Asked Questions

Course questions

The duration differs from qualification to qualification. You can view the specific duration of a qualification or course in ‘course features’ box on the qualification’s page that you are interested in.
All our qualifications are offered online, and it is not necessary for students to visit our campus. Students are more than welcome to visit the campus to make use of the computer room and library but, it is completely optional.

This depends on the qualification. Short courses can be accessed immediately after purchase while vocational and degree qualifications have set start dates.

The following vocational qualifications and part-qualifications start on the second Tuesday of each month:

National FETC in Banking (NQF 4)
National Certificate in Banking (NQF 5)
Skills Assessor

All qualifications accessed via RPL also start on the second Tuesday of each month

The following qualifications have quarterly or biannual start dates:

National Certificate in Generic Management (NQF 5)
National Certificate in ODETDP (NQF 5)
National FETC in Real Estate (NQF 4)
National Certificate in Real Estate (NQF 5)

Yes and no. Not all qualifications offer a payment plan, as this depends on the duration and the cost of the course. Payment plans can be viewed and selected during checkout.

What’s great about online learning is you can work in your own space and at your own pace. Learners who complete their course or qualification in less than the allocated time can hand in their portfolio for assessment.

You will receive a certificate of completion and a statement of results from the relevant SETA upon successful completion of your short course.

Many of our courses are unit standard aligned. This means that, if you choose to be assessed for the course, you will receive credits towards a further qualification.

We do communicate regularly via email. Please have a look in your spam folder or promotions folder if you have a Gmail address.

Getting started with the LMS

  • If you need to change your email address or password, you can do so in the Profile section. To access your profile click on your name on the top right on the menu bar.
  • If you forget your password, click on the “Forgotten your username or password?” link on the login screen.
  • A screen will appear asking for your email address or username. Fill in your one of the two options that is registered on the LMS.
  • You cannot use a different email address or username for this because the system will not recognise it.
  • You will receive an email with a link to reset your password. Also check you Spam/Clutter/Junk folder.
  • Choose a password that is at least 8 characters long with one special character (@ % _ *! & #).
  • Check your internet connection
  • Try pressing Control and then click.
  • Highlight the link and copy and paste it into the browser address bar. Press enter.
  • If none of these solutions work, please email us on [email protected].
  • Chartall Business College will create your LMS user account and you will be sent an email with the LMS set-up link
  • You must click on the LMS account set up link and you will then be directed to the set-up page on the LMS.
  • Choose a password that is at least 8 characters long with one special character (@ % _ *! & #).
  • Enter this password in both fields and then click continue.
  • You will now arrive at Dashboard with your Course Overview, which has the list of the course you are registered for.
  • You are now logged into the LMS.
  • Once you have logged in for the first time, for future logins you will follow this link – – and use your email address and the password that you have chosen to log in.The email address that you must use is the one that you received your LMS set up a link on. You cannot use any other email address as this is the email address that has been registered on the LMS for you.

Moodle LMS system requirements

  • This is the system that learners log onto in order to access the learning material for their online course(s).
    • Adobe Flash Player for viewing YouTube/flash videos
    • Some courses may have documents in Adobe Reader for reading PDF files so you will need a PDF reader.
    • Many courses have office documents that you will need to access Office software suite, such as Microsoft Office or a free version such as OpenOffice for viewing and editing office or word documents
    • A unique email address is required register you before full access to Moodle is allowed.

    Some (but not all) courses may also require:

  • The system requirements for the Moodle user are modest.  All you need is a solid, reliable internet connection of at least 1MBs upload/download and a modern web browser. We recommend Google Chrome or Firefox for both PC and Mac users. Internet Explorer is less reliable than Chrome or Firefox. It may help to have a 1Ghz processor on your computer if you are running Windows or MacOS.
    • Moodle will work on any modern web browser.  However, it works best in the following:
      • Google Chrome (version 30.0 or later)
      • Mozilla Firefox (version 25.0 or later)
      • Internet Explorer (version 9 or later)

    Others that may be less effective:

      • Safari (version 6 or later)
      • Opera (version 9)
    • Your browser should also have both cookies and javascript enabled. These are typically enabled by default, to test your browser click here.
    • You should also enable pop-ups for your Moodle site. Consult “Help” for your particular browser on how to enable pop-ups.
    • Audio listening devices to listen to the audio in the e-learning modules or video material
    • Access to a printer as some course may require you to print out your Portfolio of Evidence
    • If you have older browsers, you may experience issues when entering your new password for the first time or with loading some of the e-learning modules.
  • If you have Google Chrome:When Google Chrome blocks pop-ups for you, the blocked pop-up alert icon appears in the address bar.If you click on the icon, you can see the pop-ups that have been blocked for that page. If you’d like to allow pop-ups for that specific site:
    1. Click the pop-up alert icon  (in the address bar)
    2. Click the link for the pop-up you’d like to see
    3. To always see pop-ups for the site, select “Always show pop-ups from [site].”
  • Problems that you might encounter if your internet speed is too slow:
    • Once you’ve clicked “ENTER” or “PLAY” you just get a white screen with no content.
    • Once you’ve clicked “ENTER” or “PLAY” you just get a white screen with a constant loading icon.
    • The content may open but is very slow.

    You can do an online speed test to see if your internet connection is too slow. Click on this link:

    Your download speed should be at least 1 Mbps.

    Please be aware that the minimum speed requirement may vary per the size of the e-learning content, but the above specification is a good average to work on.

  • There are two ways to access the Chartall Campus LMS on a mobile device:
    1. Users can access the LMS in their mobile web browsers.
    2. Users can download the Moodle app for their mobile devices.

    Follow this guide to download Moodle to your mobile device.

  • Yes you can.For Tablets, please use the same specifications as above and the latest browser of Google Chrome.

Computer skills questions

  • Basic Computer Skills
  • Knowledge of mouse use, keyboard use, joystick use is also known as Hotkeys
  • Experience navigating the Internet and using an Internet browser
  • Basic knowledge of formatting and using a word processor (such as Microsoft Word)
  • Comfort working with multiple windows
  • Web Netiquette – students must know the do’s and don’ts of online class communication

Moodle course related questions

  • In some e-learning modules, there is a Resources tab in the top right-hand corner of the screen.There may also be separate resources added to the course, in which case they will be inserted on the LMS page for the course. You will be able to see them and click on them as you do for the e-learning content. The resources will have the icons of a PDF or Word document.
  • Resources are there to support the course material and are designed to provide you with more information and background.
  • This error message appears when your internet connection is not stable or is disconnected.
    • Click “OK” on the error dialogue box.
    • Check you have internet access, by going to another page on your course.

    If your internet is not stable it will cause problems in reporting your progress correctly.

  • You can select “Start a new attempt” above the “Enter” icon your before starting your module. Your grade for your previous attempts will still be recorded.
  • You can stop/close the course at any time.
  • Your progress will be saved on the LMS.
  • When you want to continue, you will be asked if you want to resume where you left off or if you want to start again.
  • Provided your access time has not expired, you can simply login as usual and access the learning content.
  • Once you have logged into the LMS, you will find a list of the courses to which you have been given access.
  • Click on the Title of your course. This will open the learning content for that course.
  • In order to open the modules, click on Title.
  • Click “Enter”. A new window will open with the e-learning content.
  • You need to work through all the modules that have been loaded onto your course.
  • The LMS pass mark has been set to 80%, so you will need to attain at least 80% for all activities in each module.
  • You will be told within the module whether you have completed that module with the required percentage or if you need to go back and redo the activities.
  • The Preparation for Assessment must always be done first.You then need to complete all the unit standards that you were instructed to complete in your feedback letter.
  • You can exit the course at any time.
  • Your progress will be saved on the LMS.
  • When you login again, you will be asked if you want to resume where you left off or if you want to start again.

BBA questions

  • Earning a college degree is an important step, both personally and professionally.
  • There are many financial, social and cultural benefits of higher education.
  • Graduates report being more satisfied at work than those with less education as their work is more varied and interesting.
  • Financially, there is greater earning potential. Graduates earn almost 3 times more than nongraduates over the course of their working life.
  • Having a degree opens you up to career opportunities. These opportunities are varied and more challenging than non-graduates get offered.
  • Better job security.
  • It’s not going to be easy – but then nothing worthwhile ever is.
  • This is an online degree with a large self-study element but, we have built in as much of the peer support as possible.
  • Each subject has weekly lectures online which you watch in your own time.
  • And each subject has e-tutorials which are live with your lecturer in smaller groups.
  • You are allocated to a syndicate group for group activities.
  • You are allocated to a student adviser who tracks your engagement with the online material. If you don’t watch a lecture or fall behind with your studies, your student advisor will know and contact you. Your advisor will help you plan your time better and provide you with support and advise.
  • We also give you a trimester calendar – listing all your commitments on it – if you stick to that you will stay up to date and on track.
  • We recommend you take no more than two subjects a trimester if you are working.
  • If you fall behind, your student advisor will do what they can to help you catch up.
  • But deadlines are deadlines, and everyone in the same cohort must submit assignments on the agreed date.
  • There is room to manoeuvre a little within each subject – if you stay on top of your reading and lectures each week you will manage just fine.
  • If you follow the calendar you will stay on track.
  • There is no qualification that is so called ‘internationally recognised’. This term has no real substance.
  • Recognition is at country level worldwide. The countries that have properly run NQFs collaborate with each other facilitating inter-country recognition. Chartall’s BBA is duly registered on the South African NQF (SAQA ID 99380), which means it is a nationally recognised degree. And given that the South African NQF is widely recognised, this ensure that the BBA is transportable to over 150 countries where NQFs are in place.
  • It is designed for working adults. So even though it builds theoretical understanding, there are strong links to the workplace.
  • Each subject has a workplace assignment that must be completed.
  • We are not testing recall in exams – exams are mostly open book take home exams. With more of a focus on practical case studies as opposed to cramming theory based exams.
  • It is online – allowing for flexible attendance of lectures (one per subject per week), e-tutorials (also one per subject per week) and online readings.
  • The degree is designed for adults – with built in support, online dashboards, checks and instant feedback. This way you can see where you are on track and where you may be a little behind.
  • And then there is the student adviser allocated to your cohort to make sure everyone stays on track – a build in conscience for all students who may be tempted to stray a little.

Our next trimester for the Bachelor of Business Administration degree starts on the 4th of September.

Application and registration is now open. Clikc HERE to apply.

The Chartall Business College BBA has been benchmarked against the following university’s BBA degrees:

  • Global Business School (Barcelona)
  • The Cambridge University
  • The Wittenborg University of Applied Sciences
  • The Belarusian State University,
  • The Southern Cross University (SCU) in Australia
  • The European University

Requirements questions

Being employed is a requirement for some qualifications. An example would be our Banking qualifications where it is compulsory that you are working in the Banking sector while completing the qualification. During the qualification you will need access to the systems and processes used in the industry and complete workplace tasks that your manager needs to sign off on.

This is not the case for all the qualifications we offer. You can check the entry requirements on the page of the qualification you are interested to find out.

For qualifications that are NQF level 5 or above students are required to have completed matric or a cognate NQF 4 qualification on the National Qualifications Framework.

You can check the entry requirements on the page of the qualification you are interested to find out.

Vocational qualifications are assessed on a Portfolio of Evidence (PoE) that they compile and complete over the duration of the qualification. The degree qualifications do include exams.

Subscriptions questions

The subscription option is a self-managed automated option where your monthly payment is taken from your nominated cheque or credit card each month. After successful payment, access to the LMS is granted for one month after which the subscription will automatically be renewed, payment will be taken, and your access will be extended by one month. If your payments are up to date, your subscription will continue to renew, and your nominated card will be charged monthly until you cancel your subscription (at which point your access will be suspended). This is like a subscription with any streaming service.

If your payment fails, your access will automatically be suspended until the payment is made to reactivate the subscription. Once payment is received, your access will be reinstated, and you will have access to the LMS for a month. Please note that your next payment date will change in line with when payment was received.

Note that only Cheque and Credit cards are accepted. Debit cards for savings accounts and bank transfers are not accepted and cannot be processed on a subscription.


You enrol and pay your deposit on 1 January. The subscription will renew and charge your card on 1 February.

If your payment is successful, the next renewal will process on 1 March.

If your payment fails and you only reactivate the subscription on 15 February, your next renewal date will change to 15 March.

All courses with a subscription option have a minimum subscription period i.e. the minimum number of months you need to be subscribed to the service. Payment is due up until your facilitator finds you competent. Do not cancel your subscription once you have submitted your final work, as your facilitator will not be able to mark your submission.

If you finish your course before this minimum subscription period has been reached, your facilitator will send you an invoice to settle the balance of the subscription.

If you take longer than the prescribed minimum subscription period, your subscription will continue to run until you complete the course (or cancel your subscription).

Remember to cancel your subscription once your facilitator has found you competent. As the subscription option is a “Pay for access” option, no refunds can be processed on subscriptions that were not cancelled in time.

  1. Go to and go to the far right of the menu bar to where it says “Login”. On the dropdown menu please select “My Account

  1. You will then be asked to enter your login details. You can use the same login details that you use to log in to the LMS.

  1. Navigate to the “My Subscriptions” tab on the right-hand side and open the subscription in question.

  1. Click the “Reactivate” or “Pay now” button in the “Actions” section. This will reactivate your subscription. If you have any further issues with reactivating your account, please contact us at [email protected].

If you need to change the credit or debit card details for your subscription, please follow these steps.

1. Please go to This is our homepage.

2. Go to the far right of the menu to where it says “Login”. On the dropdown menu please select “My Account

3. You will then be asked to enter your login details. You can use the same email address and password you use to log in to the LMS.

4. Once logged in, you will see this screen:

5. Navigate to the Subscriptions tab on the left of the screen. Then click “view” next to the subscription for which you want to update the payment information.

click view next to your subscription

6. On the next screen, click change payment and follow the prompts to change your payment method.

click change payment



7. Click on Change Payment Method at the bottom

8. This will take them to the Payfast screen where the new card details can be saved


If you need to stop your subscription, please follow the following steps.

  1. Please go to This is our homepage.

  1. Go to the far right of the menu bar to where it says “Login”. On the dropdown menu please select “My Account

  1. You will then be asked to enter your login details. You can use the same credentials that you use to log in to the LMS.

  1. Once logged in you will see this screen:

  1. Click on the “My Subscriptions” heading

  1. You will now see a page reflecting the qualification you have subscribed to. Your status will show active. You need to click on the “Cancel” button next to the “Actions” block

  1. Your subscription is now cancelled.

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