This qualification covers the knowledge, skills, attitudes and values required by an employee to manage the operations of Micro-Finance institutions.

It covers the development of client repayment management schemes, the development and implementation of credit policies, procedures and control systems as well as the process for developing administrative systems for the institution. The learner will also have to be able to identify possible fraudulent practices in the institution and prevent them from occurring.

The blended training option allows for a combination of online learning and live-time sessions with an e-facilitator or in a face-to-face setting. These will be run for group sizes of 10 or more learners.