This qualification will equip learners with the underpinning knowledge and skills to be able to supply high quality customer service in a contact centre environment. On achieving this qualification, the learner will be able to:

• Deliver effective and efficient customer service in a contact centre;
• Use communication technology in a contact centre;
• Capture data to track interactions;
• Work effectively as a team member in a group.

The blended training option allows for a combination of online learning and live-time sessions with an e-facilitator or in a face-to-face setting. These will be run for group sizes of 10 or more learners.