NC: Contact Centre and BPO (NQF 3)
This qualification will equip learners with the underpinning knowledge and skills to be able to supply high quality customer service in a contact centre environment. On achieving this qualification, the learner will be able to:
- Deliver effective and efficient customer service in a contact centre;
- Use communication technology in a contact centre;
- Capture data to track interactions.
- Work effectively as a team member in a group.
This qualification is accredited by Services SETA. SAQA ID number: 93997 LP 8056680566
FREQUENTLY ASKED QUESTIONS
Is this accredited?
SAQA ID: 93997
Is this Unit Standard aligned?
All full qualifications are composed of unit standards. All unit standards in this qualification are recognised by Services SETA.
Do I write tests/exams?
Assessments are conducted using formatives and the submission of a Portfolio of Evidence which is the summative assessment.
Must I submit a Portfolio of Evidence?
The final summative assessment will be the submission of a Portfolio of Evidence
Can I earn exemptions?
If you have completed courses that are aligned to unit standards, Chartall will award exemptions.
Is it available via RPL?
Additional requirements must be adhered to, to qualify for RPL.
Do I need to be employed to enrol?
You do not need to be employed in the industry in order to enrol for the qualification.
Is this a fully online course?
Yes, the course is fully online. The course material is a combination of e-learning, resources, and pre-recorded e-lectures.
Do you offer a blended learning option?
Yes, we offer a blended learning approach. This is available as part of our corporate training and development solutions
Do I need the internet access for this course?
Yes, you do need internet access. A PC or tablet with sufficient connectivity to download learning materials and view videos.
NQF level 3
- Lectures 8
- Quizzes 0
- Duration 50 hours
- Skill level Level 3
- Language English
- Students 0
- Assessments Yes