This NQF level 5 qualification flows seamlessly and logically from the Generic Management 4 Further Education and Training Certificate, although some learners may elect to start at NQF 5 if they have sufficient experience to do so. A person acquiring this qualification will be able to manage first line supervisors in a company. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values, all while emphasising the importance of people management. There are four elective streams that can be considered when enrolling for this qualification. These are:

• Strategic management;
• General management;
• Customer service;
• Skills development facilitation.

An added benefit is that this qualification has been approved by the Financial Services Board (FSB) to fulfil the generic Category 1 qualification requirements for Fit and Proper (FAIS) compliance – both for representatives and Key Individuals.

The blended training option allows for a combination of online learning and live-time sessions with an e-facilitator or in a face-to-face setting. These will be run for group sizes of 10 or more learners.