This qualification provides a logical progression from the preceding NQF level 3 Business Administration qualification, although learners can access it without having achieved the level 3 qualification. The core component of the qualification offers learners the knowledge and skills to function effectively in an office environment.

Specifically, training covers the following key areas: management of records, comprehension of written and verbal texts, business writing, problem solving, ethics, cultural awareness, self-management, self-development, project teamwork and business policies and procedures. Learners working towards this qualification will find that the acquisition of these competencies will add value to both their current job role and future career prospects.

The blended training option allows for a combination of online learning and live-time sessions with an e-facilitator or in a face-to-face setting. These will be run for group sizes of 10 or more learners.