Diversity, cultural awareness, and teamwork form strong foundational pillars for successful customer service and goal achievement in any organisation.
This course explores the importance of workplace culture and diversity as well as how to get the best out of your teams for improved performance and customer service. Identify your strengths and weaknesses and those of your teams through carefully curated lessons and activities.
This course is accredited with unit standard 7791: Display cultural awareness in dealing with customers and colleagues and 10135: Work as a project team member. These unit standards form part of the Business Administration NQF Level 4 qualification (SAQA ID: 61595 – SSETA LP 35928). Exemptions for these unit standards will be available on completion of the full qualification.
FREQUENTLY ASKED QUESTIONS | COMMENTS | |
Is this accredited? | This short course comprises of two-unit standards which form part of the Business Administration NQF Level 4 qualification (SAQA ID: 61595 – SSETA LP 35928). Exemptions for these unit standards will be available on completion of the full qualification. | |
Is this Unit Standard aligned? | Unit standard 7791: Display cultural awareness in dealing with customers and colleagues and unit standard 10135: Work as a project team member. Exemptions for these unit standards will be available on completion of the full qualification. | |
Do I write tests/exams? | No assessment is offered for this short course. | |
Must I submit a Portfolio of Evidence? | No assessment is offered for this short course. | |
Can I earn exemptions? | This short course is not eligible for exemptions. | |
Is it available via RPL? | This short course is not eligible for RPL. | |
Do I need to be employed to enrol? | You do not need to be employed to enroll for this short course. | |
Is this a fully online course? | Yes, the course is fully online. The course material is a combination of e-learning, resources, and pre-recorded e-lectures. | |
Do you offer a blended learning option? | Yes, we offer a blended learning approach. This is available as part of our corporate training and development solutions. | |
Yes, you do need internet access. A PC or tablet with sufficient connectivity to download learning materials and view videos. | ||
Duration | 16 weeks | |
Skills level | NQF level 4 |