Personal mastery is a continuous journey towards self-improvement. The journey is about self-discovery and how you create your own happiness. Personal mastery enables you to learn and to create your uniqueness in a world that values individuality. Personal mastery is an essential characteristic of any leader that drives continuous development and improvement in both your personal and professional capacity.
This bundle enables you to start the journey of personal mastery with these three short courses:
- Meaning, contribution and purpose
- Practical emotional intelligence
- Customer service essentials
Meaning, Contribution and Purpose
More and more people are seeking meaning in life. We mistakenly think meaning is the same as making a difference. However, making a difference can still leave us feeling empty.
This course will take you through a set of steps and activities to help you find your purpose. You will get to explore why making a difference could still leave you empty, and if living your purpose means giving up your job or not. You will also look at building a legacy and what contribution means for you.
Practical emotional intelligence
Emotional intelligence is important for the individual to learn how to navigate social interactions and manage emotional responses. A greater understanding and application of emotional intelligence has been linked to higher success rates in both personal and work environments.
You can look forward to an interactive learning journey and lectures from renowned professors and best-selling authors such as Adam Grant and Marie R. Miyashiro.
Customer service essentials
The economy is taking strain, and every customer is valuable and vital to every company’s sustainability. More so than ever before companies are realising that “customer service” is not a department or an area in the company – it is an attitude that every staff member needs to embrace and practice.
This course will guide all staff to understand the importance of customer service, demonstrate how to approach customer interactions and teach everyone how to handle themselves in difficult situations.
