Customer Service Essentials

R800.00R1,550.00

The economy is taking strain, and every customer is valuable and vital to every company’s sustainability. More so than ever before companies are realising that “customer service” is not a department or an area in the company – it is an attitude that every staff member needs to embrace and practice.

Clear

SKU: Customer Service Essentials Categories: , , Tags: , ,

The economy is taking strain, and every customer is valuable and vital to every company’s sustainability. More so than ever before companies are realising that “customer service” is not a department or an area in the company – it is an attitude that every staff member needs to embrace and practice.

This course will guide all staff to understand the importance of customer service, demonstrate how to approach customer interactions and teach everyone how to handle themselves in difficult situations.

(This course is aligned with the unit standard 242829 – Monitor the level of service to a range of customers. It can be formally assessed for the award of 5 national credits towards a National Certificate in Generic Management NQF 4)

Additional information

Assessment

Including assessment, excluding assessment

You may also like…

  • Practical emotional Intelligence

    In the highly dynamic, collaborative and occasionally conflicted modern working world, emotional intelligence is a critical work-life skill for survival. This course focuses on emotional intelligence for the individual…

    R950.00R1,700.00 Select options
  • Management essentials

    No matter what business or industry you are in, managing staff and peers is a scarce and critical skill. This highly-focused and practical online ChartallCampus course guides you through…

    R950.00R1,700.00 Select options