Call Centre Essentials

Most organisations rely on call centres to support customers or make sales. For this reason, call centres are a vital department of any organisation.

In a call centre you need to be able to communicate with customers effectively every day. You need to process incoming and outgoing calls efficiently and professionally, handle a range of customer complaints and of course, have a good understanding of the overall working practices of a call centre.

This short course is designed to teach learners the skills they need to be a successful call centre agent.