The economy is taking strain, and every customer is valuable and vital to every company’s sustainability. More so than ever before companies are realising that “customer service” is not a department or an area in the company – it is an attitude that every staff member needs to embrace and practice.
This course will guide all staff to understand the importance of customer service, demonstrate how to approach customer interactions and teach everyone how to handle themselves in difficult situations.
(This course is aligned with the unit standard 242829 – Monitor the level of service to a range of customers. It can be formally assessed for the award of 5 national credits towards a National Certificate in Generic Management NQF 4)
The details for this elearning short course are as follows:
- Average time commitment is 2 hours per week.
- This course runs for 8 weeks.
- Fees must be paid in full before access will be given.
- A certificate of attendance will be received to showcase learning.
- A certifcate of competence and a SETA statement of results will be received if assessment takes place.
- Internet access and PC skills are essential.
Week 1: Welcome video
Week 2: Resources
Week 3: Introduction to customer service
Week 4: Characteristics of customer service
Week 5: Problem-solving in customer service
Week 6: Stakeholder consultation
Week 7: Implementing change in customer service
Week 8: Test your knowledge
Short course general information
ChartallCampus is an online library of accredited and non-accredited short courses for busy people who are trying to get ahead in the knowledge game.
Each online course will be scheduled over 4, 8 or 10 weeks. The average weekly commitment is approximately 2 hours if the recommended schedule is followed but binge learning is also possible if the knowledge is needed quickly.
Each course will be made up of all or some of the following elements:
- Text-based and focused training material
- Online videos
- Bespoke e-learning
- Relevant and up-to-date articles
- A weekly breakdown of how to approach the content
- Some short quizzes to test your developing knowledge
There will be an e-coach allocated to each course and the learner may post forum discussion points or ask questions. Ongoing, focused support is provided to keep learners on-track and learning.
Selected ChartallCampus courses will be aligned to one or more nationally registered unit standards, with the option of a formal assessment. This formal assessment will be at an additional cost and will result in nationally awarded credits, SETA Statements of Results and a certificate of competence. If no formal assessment is taken learners will receive a certificate of attendance to showcase their learning.
Make a once off payment for the Customer service essentials short course.
Get assessed for this course to be awarded 5 credits towards a National Certificate in Generic Management NQF 5.