The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values, all while emphasising the importance of people management. Currently there are two elective streams that can be considered when enrolling for this qualification. These are:
- General management;
- Customer service;
An added benefit is that this qualification has been approved by the Financial Services Board (FSB) to fulfil the generic Category 1 qualification requirements for Fit and Proper (FAIS) compliance – both for representatives and Key Individuals.
This NQF level 5 qualification flows seamlessly and logically from the Generic Management 4 Further Education and Training Certificate, although some learners may elect to start at NQF 5 if they have sufficient experience to do so. A person acquiring this qualification will be able to manage first-line supervisors in a company.