Diversity, cultural awareness, and teamwork form strong foundational pillars for successful customer service and goal achievement in any organisation.
This course explores the importance of workplace culture and diversity as well as how to get the best out of your teams for improved performance and customer service. Identify your strengths and weaknesses and those of your teams through carefully curated lessons and activities.
This course is accredited with unit standard 7791: Display cultural awareness in dealing with customers and colleagues and 10135: Work as a project team member. These unit standards form part of the Business Administration NQF Level 4 qualification (SAQA ID: 61595 – SSETA LP 35928). On successful completion you would obtain the credits and will be able to apply for exemptions should you want to complete the full qualification.