NC: Contact Centre and BPO (NQF 3)

NC: Contact Centre and BPO (NQF 3) – RPL

Associated Courses

R6,800.00

On achieving this qualification, you will be able to:

  • Deliver effective and efficient customer service in a contact centre;
  • Use communication technology in a contact centre;
  • Capture data to track interactions.
  • Work effectively as a team member in a group.

The National Certificate: Contact Centre and BPO (NQF 3) qualification will equip learners with the underpinning knowledge and skills to be able to supply high quality customer service in a contact centre environment. On achieving this qualification, the learner will be able to:

  • Deliver effective and efficient customer service in a contact centre;
  • Use communication technology in a contact centre;
  • Capture data to track interactions.
  • Work effectively as a team member in a group.

This qualification is accredited by Services SETA. SAQA ID number: 93997 LP 80566