The National Certificate: Contact Centre and BPO (NQF 3) qualification will equip learners with the underpinning knowledge and skills to be able to supply high quality customer service in a contact centre environment. On achieving this qualification, the learner will be able to:
- Deliver effective and efficient customer service in a contact centre;
- Use communication technology in a contact centre;
- Capture data to track interactions.
- Work effectively as a team member in a group.
This qualification is accredited by Services SETA. SAQA ID number: 93997 LP 80566