National Certificate in Generic Management (NQF 5)
The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values, all while emphasising the importance of people management. Currently, there are two elective streams that can be considered when enrolling for this qualification. These are:
- General management;
- Customer service;
An added benefit is that this qualification has been approved by the Financial Services Board (FSB) to fulfil the generic Category 1 qualification requirements for Fit and Proper (FAIS) compliance – both for representatives and Key Individuals.
This NQF level 5 qualification flows seamlessly and logically from the Generic Management 4 Further Education and Training Certificate, although some learners may elect to start at NQF 5 if they have sufficient experience to do so. A person acquiring this qualification will be able to manage first-line supervisors in a company.Is this qualification for me?
This qualification is aimed at managers who are seeking a better understanding of strategic management. NC: Generic Management is designed to develop management competencies required in any occupation, specifically those who manage first line managers.
Students, who access this qualification via RPL, will receive a Portfolio of Evidence (PoE) which they will have to complete in their own time and submit to Chartall Business College for assessment.
There are no formal classes or study notes provided. A textbook is recommended to assist learners and online sessions will be arranged to support students from time to time.
Students who access this qualification via blended learning training material will be provided. Material includes videos, readings, online lectures and online tutorials each fortnight. Students will receive a Portfolio of Evidence (PoE) which they will have to complete in their own time and submit to Chartall Business College for assessment.
For online access students must be competent in communication at NQF level 4 and mathematical literacy at NQF level 4.
To access this qualification via RPL students must have at least 5 years’ experience in the following electives:
general management and;
The National Certificate in Generic Management qualification is accredited by the Bank SETA, and is registered with the South African Qualifications Authority (SAQA) on the National Qualifications Framework (NQF) as a 162 credit qualification at level 5 (SAQA ID: 59201).
- Lectures 27
- Quizzes 0
- Duration 6 hours/week
- Skill level NQF 5
- Language English
- Students 2400
- Assessments Yes
There are two different elective streams that can be selected depending on the job focus of the learners. In each case the core and fundamental unit standards are the same. The two elective streams are: general management and customer management.
These unit standards are common to all 4 streams
- 252020 Create and manage an environment that promotes innovation
- 252021 Formulate recommendations for a change process
- 2 52025 Monitor, assess and manage risk
- 252026 Apply a systems approach to decision making
- 252032 Develop, implement and evaluate an operational plan
- 252036 Apply mathematical analysis to economic and financial information
- 252040 Manage the finances of a unit
- 252042 Apply the principles of ethics to improve organizational culture
- 252044 Apply the principles of knowledge management
- 12433 Use communication techniques effectively
- 120300 Analyse leadership and related theories in a work context
- 252022 Develop, implement and evaluate a project plan
- 252027 Devise and apply strategies to establish and maintain workplace relationships
- 252029 Lead people development and talent management
- 252034 Monitor and evaluate team members against performance standards
- 252035 Select and coach first line managers
- 252037 Build teams to achieve goals and objectives
- 252043 Manage a diverse work force to add value
Elective specialisation 1: General management (Learning Programme ID: 96100)
- 114226 Interpret and manage conflicts in the workplace
- 117853 Conduct negotiations to deal with conflict situations
- 252024 Evaluate current practices against best practice
- 252030 Analyse compliance to legal requirements and recommend corrective actions
- 252033 Develop ways of dealing with the impact of dreaded diseases
- 252039 Develop a plan to combat corruption
Elective specialisation 2: Customer management (Learning Programme ID: 96099)