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Conflict management curriculum 5
This short course is aligned to U/S 114226 – Interpret and manage conflicts within the workplace. Students who choose to undergo assessment will receive 8 credits towards the National Certificate in Generic Management (NQF 5).
- Introduction to Conflict ResolutionLecture1.1
- Creating an Effective AtmosphereLecture1.2
- Focusing on NeedsLecture1.3
- Generate Options and SolutionsLecture1.4
- Additional ToolsLecture1.5
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