Call Centre Essentials
Most organisations rely on call centres to support customers or make sales. For this reason, call centres are a vital department of any organisation.
In a call centre you need to be able to communicate with customers effectively every day. You need to process incoming and outgoing calls efficiently and professionally, handle a range of customer complaints and of course, have a good understanding of the overall working practices of a call centre.
This short course is designed to teach learners the skills they need to be a successful call centre agent.
- Lectures 13
- Quizzes 0
- Duration 18 hours
- Skill level All levels
- Language English
- Students 712
- Assessments Yes
Call Centre Essentials curriculumThis short course is aligned to the following unit standards:
Students who choose to undergo assessment will receive 27 credits towards the National Certificate Contact Centre and BPO (NQF 3).