Coping with Change
A Greek philosopher, Heraclitus, said “the only thing that is constant is change”. That is probably more true now than in 500 BC when…
Exemplary Leadership
As long as there have been leaders, there have been those who tried to determine how and why they were successful. Leadership itself has…
Managing your Meetings
Do you need to organise and lead meetings on a daily basis? Where do you start? What do you do first? How do you…
Restyle You: Email Etiquette
With email inboxes best described as a ‘grid-locked Monday morning traffic jam with no end’, it is hardly a wonder the general quality of…
Coaching and Mentoring
What do you do when employees who have potential but, are not quite performing? Monetary incentives can only work for so long. Eventually motivation…
Corporate Culture and Ethics
Corporate culture in any organisation sets the tone for decision making and performance. The benefits of an ethical corporate culture are long reaching and…
Presentation Skills
Does public speaking scare you? Or perhaps you don’t mind the occasional office presentation, but you just don’t know how to knock that presentation…
Effective Sales Skills
The ability to sell is a critical skill. Whether you work for someone else, own your own business, or even work in a role…
Class of Business – Long Term Insurance Category 3
On this programme you will learn all about Class of Business – Category 3 Long Term Insurance which includes: • Assistance policy • Life…
Diversity in the Workplace
All workplaces are diverse, which if used properly, adds value in decision making and other processes. However, people fear those who are ‘not like…
Personal Workplace Effectiveness Bundle
Personal workplace effectiveness means that you will be able to achieve your work goals through more efficient use of your time and the resources…
Personal Mastery Bundle
Personal mastery is a continuous journey towards self-improvement. The journey is about self-discovery and how you create your own happiness. Personal mastery enables you…
Management Effectiveness Bundle
A successful manager needs to perform their managerial activities effectively and efficiently. They understand the key role that knowledge and people play in running…
Business Writing Skills
Effective communication is essential in life, and particularly in business. The ability to clearly articulate what you are trying to say in a professional…
Call Centre Essentials
Most organisations rely on call centres to support customers or make sales. For this reason, call centres are a vital department of any organisation….