Computer skills questions

While any student can use Moodle, it is recommended that you have the following Computer Skills before diving in:

  • Basic Computer Skills
  • Knowledge of mouse use, keyboard use, joystick use is also known as Hotkeys
  • Experience navigating the Internet and using an Internet browser
  • Basic knowledge of formatting and using a word processor (such as Microsoft Word)
  • Comfort working with multiple windows
  • Web Netiquette – students must know the do’s and don’ts of online class communication

Course related questions

In some e-learning modules, there is a Resources tab in the top right-hand corner of the screen.

There may also be separate resources added to the course, in which case they will be inserted on the LMS page for the course. You will be able to see them and click on them as you do for the e-learning content. The resources will have the icons of a PDF or Word document.

Resources are there to support the course material and are designed to provide you with more information and background.

This error message appears when your internet connection is not stable or is disconnected.

  • Click “OK” on the error dialogue box.
  • Check you have internet access, by going to another page on your course.

If your internet is not stable it will cause problems in reporting your progress correctly.

You can select “Start a new attempt” above the “Enter” icon your before starting your module. Your grade for your previous attempts will still be recorded.

  • You can stop/close the course at any time.
  • Your progress will be saved on the LMS.
  • When you want to continue, you will be asked if you want to resume where you left off or if you want to start again.

Provided your access time has not expired, you can simply login as usual and access the learning content.

  • Once you have logged into the LMS, you will find a list of the courses to which you have been given access.
  • Click on the Title of your course. This will open the learning content for that course.
  • In order to open the modules, click on Title.
  • Click “Enter”. A new window will open with the e-learning content.
  • You need to work through all the modules that have been loaded onto your course.
  • The LMS pass mark has been set to 80%, so you will need to attain at least 80% for all activities in each module.
  • You will be told within the module whether you have completed that module with the required percentage or if you need to go back and redo the activities.

The Preparation for Assessment must always be done first.

You then need to complete all the unit standards that you were instructed to complete in your feedback letter.

  • You can exit the course at any time.
  • Your progress will be saved on the LMS.
  • When you login again, you will be asked if you want to resume where you left off or if you want to start again.

Getting started with the LMS

If you need to change your email address or password, you can do so in the Profile section. To access your profile click on your name on the top right on the menu bar.

  • If you forget your password, click on the “Forgotten your username or password?” link on the login screen.
  • A screen will appear asking for your email address or username. Fill in your one of the two options that is registered on the LMS.
  • You cannot use a different email address or username for this because the system will not recognise it.
  • You will receive an email with a link to reset your password. Also check you Spam/Clutter/Junk folder.
  • Choose a password that is at least 8 characters long with one special character (@ % _ *! & #).
  • Check your internet connection
  • Try pressing Control and then click.
  • Highlight the link and copy and paste it into the browser address bar. Press enter.
  • If none of these solutions work, please email us on [email protected]
  • Chartall Business College will create your LMS user account and you will be sent an email with the LMS set-up link
  • You must click on the LMS account set up link and you will then be directed to the set-up page on the LMS.
  • Choose a password that is at least 8 characters long with one special character (@ % _ *! & #).
  • Enter this password in both fields and then click continue.
  • You will now arrive at Dashboard with your Course Overview, which has the list of the course you are registered for.
  • You are now logged into the LMS.

Once you have logged in for the first time, for future logins you will follow this link – – and use your email address and the password that you have chosen to log in.

The email address that you must use is the one that you received your LMS set up a link on. You cannot use any other email address as this is the email address that has been registered on the LMS for you.

Contact Chartall Business College

Phone: 011 467 3215

Email: [email protected]

Moodle LMS system requirements

This is the system that learners log onto in order to access the learning material for their online course(s).

  • Adobe Flash Player for viewing YouTube/flash videos
  • Some courses may have documents in Adobe Reader for reading PDF files so you will need a PDF reader.
  • Many courses have office documents that you will need to access Office software suite, such as Microsoft Office or a free version such as OpenOffice for viewing and editing office or word documents
  • A unique email address is required register you before full access to Moodle is allowed.

Some (but not all) courses may also require:


The system requirements for the Moodle user are modest.  All you need is a solid, reliable internet connection of at least 1MBs upload/download and a modern web browser. We recommend Google Chrome or Firefox for both PC and Mac users. Internet Explorer is less reliable than Chrome or Firefox. It may help to have a 1Ghz processor on your computer if you are running Windows or MacOS.

  • Moodle will work on any modern web browser.  However, it works best in the following:
    • Google Chrome (version 30.0 or later)
    • Mozilla Firefox (version 25.0 or later)
    • Internet Explorer (version 9 or later)

Others that may be less effective:

    • Safari (version 6 or later)
    • Opera (version 9)
  • Your browser should also have both cookies and javascript enabled. These are typically enabled by default, to test your browser click here.
  • You should also enable pop-ups for your Moodle site. Consult “Help” for your particular browser on how to enable pop-ups.
  • Audio listening devices to listen to the audio in the e-learning modules or video material
  • Access to a printer as some course may require you to print out your Portfolio of Evidence
  • If you have older browsers, you may experience issues when entering your new password for the first time or with loading some of the e-learning modules.

If you have Google Chrome:

When Google Chrome blocks pop-ups for you, the blocked pop-up alert icon appears in the address bar.

If you click on the icon, you can see the pop-ups that have been blocked for that page. If you’d like to allow pop-ups for that specific site:

  1. Click the pop-up alert icon  (in the address bar)
  2. Click the link for the pop-up you’d like to see
  3. To always see pop-ups for the site, select “Always show pop-ups from [site].”

Problems that you might encounter if your internet speed is too slow:

  • Once you’ve clicked “ENTER” or “PLAY” you just get a white screen with no content.
  • Once you’ve clicked “ENTER” or “PLAY” you just get a white screen with a constant loading icon.
  • The content may open but is very slow.

You can do an online speed test to see if your internet connection is too slow. Click on this link:

Your download speed should be at least 1 Mbps.

Please be aware that the minimum speed requirement may vary per the size of the e-learning content, but the above specification is a good average to work on.

  • There are two ways to access the Chartall Campus LMS on a mobile device:
  1. Users can access the LMS in their mobile web browsers.
  2. Users can download the Moodle app for their mobile devices.

Follow this guide to download Moodle to your mobile device.

Yes you can.

For Tablets, please use the same specifications as above and the latest browser of Google Chrome.

Contact info
Cnr Cedar Road & Cedar Boulevard, Broadacres, Johannesburg
011 467 3215